About Us
About Us
Last Updated: September 1, 2026
Welcome to Cuisorb, an online kitchen and home-lifestyle store focused on practical, thoughtfully selected kitchenware for everyday use.
Cuisorb.com is operated by Shenzhen Tianzhu Network Technology Co., Ltd. We aim to provide customers with functional kitchen essentials that combine everyday usability, clean design, and accessible pricing.
1. Who We Are
Cuisorb is a kitchen and home-lifestyle brand serving customers through Cuisorb.com.
Our store focuses on products designed for everyday cooking, food preparation, serving, storage, and kitchen organization.
Our product selection may include cookware, kitchen utensils, food-preparation tools, serving accessories, drinkware, storage items, and other practical household kitchen essentials.
Cuisorb is operated by:
Shenzhen Tianzhu Network Technology Co., Ltd.
Registered Address:
Room 1722, Huanan City Global Logistics Center, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong Province, China
Responsible Person: Li Xudong
2. Our Approach
We believe kitchenware should be practical, easy to use, visually balanced, and suitable for everyday routines.
Our goal is to offer products that support daily cooking and home use without unnecessary complexity.
When selecting products for Cuisorb, we focus on factors such as:
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Practical everyday use;
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Functional design;
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Material and construction information;
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Ease of care;
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Suitability for home kitchens; and
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Clear product descriptions and pricing.
Product specifications, dimensions, materials, colors, and available options are listed on the relevant product pages.
3. Our Products
Cuisorb primarily offers kitchenware and kitchen lifestyle products.
Depending on availability, our store may include items such as cookware, utensils, cutting and preparation tools, kitchen storage accessories, serving products, drinkware, and related household items.
We make reasonable efforts to present product photographs, descriptions, dimensions, prices, and other information accurately.
Because product colors and appearance may vary slightly due to lighting, photography, screen settings, or production differences, customers should review the applicable product page carefully before purchasing.
If you have questions about a product before ordering, please contact us at:
4. Shipping & Delivery
Shipping charges are based on the order subtotal and the shipping method selected at checkout.
Our current shipping rates are:
Standard Shipping
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$1.00–$38.99 USD: $2.99 USD
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$39.00–$48.99 USD: Free Standard Shipping
Express Shipping
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$0.00–$48.99 USD: $5.99 USD
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$49.00 USD and above: Free Express Shipping
Available shipping methods will be shown at checkout.
Shipping and delivery times may vary depending on destination, carrier operations, holidays, weather conditions, customs procedures, and other circumstances outside our reasonable control.
Tracking information will be provided when available.
For questions about shipping or an existing order, contact:
5. Our 180-Day Return Policy
Cuisorb offers a 180-day return period, beginning on the date the customer receives the order.
Customers who wish to request a return should contact us within 180 days of delivery.
Please contact service@Cuisorb.com before sending any item back.
Our customer service team will provide the applicable return instructions and, where necessary, the appropriate return address.
The return address provided for a specific order may be a warehouse or fulfillment address and may differ from our registered company address.
Further return eligibility, refund procedures, exclusions, and processing details are explained in our Return & Refund Policy.
6. Customer Support
Our customer service team is available to assist with questions regarding:
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Products;
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Orders;
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Shipping;
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Tracking;
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Returns;
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Refunds;
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Payments; and
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General store inquiries.
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Email:
service@Cuisorb.com
Phone:
+86 13354657820
Messages received outside our normal customer service hours will be reviewed during the next available service period.
7. Business Information
For transparency, Cuisorb provides the following business information:
Brand: Cuisorb
Website: Cuisorb.com
Operating Company: Shenzhen Tianzhu Network Technology Co., Ltd.
Responsible Person: Li Xudong
Registered Address: Room 1722, Huanan City Global Logistics Center, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong Province, China
Email: service@Cuisorb.com
Phone: +86 13354657820
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Cuisorb is an online retail store operated by Shenzhen Tianzhu Network Technology Co., Ltd.
8. Our Commitment to Customers
We aim to provide clear product information, transparent pricing, accessible customer support, and consistent store policies.
Our policies regarding shipping, returns, refunds, payments, privacy, and customer service are intended to work together and should be read alongside the relevant policy pages on Cuisorb.com.
Our key customer-service standards include:
180-day return period from the date of delivery
Standard Shipping from $2.99 USD
Free Standard Shipping on eligible orders from $39.00–$48.99 USD
Express Shipping for $5.99 USD on orders below $49.00 USD
Free Express Shipping on orders of $49.00 USD or more
Customer support Monday–Friday, 9:00 AM–6:00 PM PDT
If you have any questions about Cuisorb, your order, or our policies, please contact us at: