Contact Us
Contact Us
Last Updated: September 1, 2026
Thank you for visiting Cuisorb.
Cuisorb is an online kitchen and home-lifestyle store operated by Shenzhen Tianzhu Network Technology Co., Ltd. If you have questions about our products, orders, shipping, returns, refunds, payments, or website, our customer service team is available to assist you.
1. Customer Service
For general customer service inquiries, please contact us by email or telephone.
Email:
service@Cuisorb.com
Phone:
+86 13354657820
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
Messages received outside our normal customer service hours will be reviewed during the next available service period.
2. Order Support
If you are contacting us about an existing order, please include the following information where possible:
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Your order number;
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The name used when placing the order;
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The email address associated with the order; and
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A brief description of your question or issue.
This information helps our customer service team identify your order and assist you more efficiently.
Please contact us as soon as possible if you need to request a change or cancellation. Changes cannot be guaranteed once an order has entered processing or has been shipped.
3. Shipping Questions
For questions regarding shipping, tracking, or delivery, contact us at:
Our current shipping rates are:
Standard Shipping
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Orders from $1.00–$38.99 USD: $2.99 USD
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Orders from $39.00–$48.99 USD: Free Standard Shipping
Express Shipping
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Orders from $0.00–$48.99 USD: $5.99 USD
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Orders of $49.00 USD or more: Free Express Shipping
Available shipping options are displayed at checkout.
Order Processing Time: Within 24 hours.
Estimated U.S. Delivery Time: 5–12 business days after dispatch.
If tracking information is available for your shipment, it will be provided using the contact information associated with your order.
4. Returns & Refunds
Cuisorb offers a 180-day return period beginning on the date you receive your order.
If you would like to request a return, please contact:
Please contact us before sending any product back.
After reviewing your request, our customer service team will provide the applicable return instructions and, where necessary, the appropriate return address.
The return address provided for a specific order may be a warehouse or fulfillment address and may differ from our registered company address.
5. Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.
When contacting us, please provide:
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Your order number;
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A description of the issue;
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Photographs of the product and packaging, where appropriate; and
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Any other information that may help us review the matter.
Please retain the affected item and its packaging until your request has been reviewed.
Our customer service team will review the information provided and explain the available next steps.
6. Product Questions
If you have questions about a Cuisorb product before purchasing, please email:
You may contact us regarding product information such as:
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Materials;
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Dimensions;
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Colors;
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Available variants;
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Care information; or
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General product use.
Product details may also be available directly on the relevant product page.
7. Company Information
Brand: Cuisorb
Website: Cuisorb.com
Operating Company: Shenzhen Tianzhu Network Technology Co., Ltd.
Responsible Person: Li Xudong
Registered Business Address: Room 1722, Huanan City Global Logistics Center, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong Province, China
Email: service@Cuisorb.com
Phone: +86 13354657820
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Cuisorb is operated by Shenzhen Tianzhu Network Technology Co., Ltd.
8. How to Reach Us
For all customer service matters, the fastest way to contact us is:
Email: service@Cuisorb.com
Phone: +86 13354657820
Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM PDT
For return requests, please contact us before mailing any product. Do not assume that our registered business address is the applicable return address.
For shipping, returns, refunds, and other store policies, please also review the relevant policy pages available on Cuisorb.com.