Privacy Notice

Last Updated: September 1, 2026

This Privacy Notice explains how Cuisorb collects, uses, discloses, stores, and protects personal information when you visit Cuisorb.com, place an order, contact customer service, or otherwise interact with our website.

Cuisorb is operated by Shenzhen Tianzhu Network Technology Co., Ltd.

Registered Business Address:
Room 1722, Huanan City Global Logistics Center, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong Province, China

Email: service@Cuisorb.com
Phone: +86 13354657820

1. Information We Collect

Depending on how you interact with Cuisorb.com, we may collect the following categories of information:

Personal and contact information

• Name;

• Billing address;

• Shipping address;

• Email address;

• Telephone number.

Order and transaction information

• Products purchased;

• Order number;

• Order value;

• Shipping method;

• Delivery information;

• Refund and return information;

• Payment transaction details.

Payment card information may be processed directly by Shopify or third-party payment providers. We may receive transaction confirmation and related payment information necessary to process your order.

Device and browsing information

• IP address;

• Browser type;

• Device information;

• Operating system;

• Referring pages;

• Pages viewed;

• Website interactions;

• Cookie and similar technology information.

Customer service information

If you contact us, we may collect the contents of your message, order information, photographs, product-related information, and any other information you voluntarily provide.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders;

• Arrange shipping and delivery;

• Process returns and refunds;

• Communicate with customers regarding orders;

• Respond to customer service requests;

• Provide product and store support;

• Operate and improve Cuisorb.com;

• Detect and prevent fraud, misuse, or security incidents;

• Maintain records and comply with legal obligations;

• Analyze website performance and customer interactions;

• Provide marketing or advertising where permitted by applicable law and your privacy choices.

We use personal information only for legitimate business purposes, contractual purposes, legal obligations, consent-based purposes, or other grounds permitted by applicable law.

3. How We Share Personal Information

We may disclose personal information to third parties that help us operate our store and provide services to customers.

These parties may include:

Shopify and hosting providers
Cuisorb.com is operated using Shopify and related technology services.

Payment service providers
Payment processors may process payment information and help complete transactions.

Shipping and logistics providers
We may provide necessary contact and delivery information to carriers, warehouses, fulfillment providers, and logistics partners.

Analytics and advertising providers
Where permitted, we may use analytics, advertising, or marketing technologies to understand website activity and measure marketing performance.

Fraud prevention and security providers
We may share relevant information with providers that help detect fraud, abuse, security threats, or unauthorized activity.

Legal and regulatory disclosures
We may disclose information where required by law, court order, regulatory request, or where reasonably necessary to protect our legal rights.

We do not authorize third parties to use personal information for purposes unrelated to the services they provide to us unless otherwise permitted by law or disclosed to you.

4. Cookies and Similar Technologies

Cuisorb.com may use cookies, pixels, local storage, and similar technologies to:

• Operate essential website functions;

• Remember preferences;

• Maintain shopping-cart functionality;

• Analyze traffic and website performance;

• Prevent fraud and improve security;

• Measure advertising effectiveness;

• Support marketing activities where permitted.

Where required by applicable law, non-essential cookies should be controlled through a consent or preference mechanism.

Available privacy controls may include:

• Accept All

• Reject Non-Essential

• Manage Preferences

You may also be able to manage cookies through your browser settings.

Where applicable, we may recognize legally required opt-out preference signals, such as Global Privacy Control (GPC).

Disabling certain cookies may affect website functionality.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary to:

• Fulfill orders;

• Provide customer service;

• Maintain transaction and business records;

• Process returns or refunds;

• Resolve disputes;

• Prevent fraud;

• Satisfy tax, accounting, legal, or regulatory obligations.

Retention periods may differ depending on the type of information and the purpose for which it is processed.

We use reasonable administrative, organizational, and technical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system or electronic transmission method can be guaranteed to be completely secure.

6. Your Privacy Rights

Depending on your state, country, or region, applicable privacy law may provide rights concerning your personal information.

These rights may include the right to:

• Request access to personal information;

• Request correction of inaccurate information;

• Request deletion of certain personal information;

• Request a copy of personal information;

• Object to or restrict certain processing;

• Withdraw consent where processing is based on consent;

• Opt out of certain marketing communications;

• Opt out of certain targeted advertising, sale, or sharing of personal information where applicable;

• Lodge a complaint with an appropriate privacy authority.

To exercise an applicable privacy right, contact:

service@Cuisorb.com

We may need to verify your identity before completing certain requests.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

7. Children, International Processing, and Third-Party Services

Cuisorb.com is intended for general retail customers and is not designed to knowingly collect personal information from children where parental consent would be legally required.

If we learn that personal information has been collected in violation of applicable child-privacy requirements, we will take reasonable steps to address the issue.

Because Cuisorb operates internationally and uses third-party service providers, personal information may be processed or stored in countries other than the country in which you live.

Where required, appropriate safeguards may be used for international transfers of personal information.

Our website may also contain links to third-party websites or services. Their privacy practices are governed by their own policies, and Cuisorb is not responsible for the privacy practices of independent third parties.

8. Business Information, Contact & Related Store Policies

For privacy questions or requests, contact:

Brand: Cuisorb
Website: Cuisorb.com
Operating Company: Shenzhen Tianzhu Network Technology Co., Ltd.
Responsible Person: Li Xudong
Registered Business Address: Room 1722, Huanan City Global Logistics Center, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong Province, China
Email: service@Cuisorb.com
Phone: +86 13354657820
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

For consistency with our other store policies:

Return Period:
Cuisorb provides a 180-day return period beginning on the date the customer receives the order.

Current Shipping Rates:

Standard Shipping:

• $1.00–$38.99 USD: $2.99 USD

• $39.00–$48.99 USD: Free Standard Shipping

Express Shipping:

• $0.00–$48.99 USD: $5.99 USD

• $49.00 USD and above: Free Express Shipping

For questions about privacy, shipping, returns, or customer service, contact:

service@Cuisorb.com