Shipping Policy

Shipping Policy

Last Updated: September 1, 2026

Thank you for shopping with Cuisorb.

This Shipping Policy explains how orders placed through Cuisorb.com are processed, shipped, tracked, and handled.

Cuisorb is operated by Shenzhen Tianzhu Network Technology Co., Ltd.

Registered Business Address:
Room 1722, Huanan City Global Logistics Center, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong Province, China

Email: service@Cuisorb.com
Phone: +86 13354657820
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

1. Shipping Destinations

Cuisorb primarily serves customers shopping through Cuisorb.com, including customers in the United States.

Shipping availability depends on the destination entered at checkout.

If delivery is available to your address, the applicable shipping methods and charges will be displayed before you complete payment.

Some locations may be unavailable for delivery because of carrier restrictions, customs limitations, local regulations, or other operational restrictions.

If your destination cannot be serviced, the checkout page may prevent completion of the order or our customer service team may contact you after your order is placed.

For questions about whether we can ship to a specific location, contact:

service@Cuisorb.com

2. Shipping Methods and Rates

Shipping charges are determined by the order subtotal and the shipping method selected at checkout.

Standard Shipping

Orders from $1.00 to $38.99 USD
Shipping Fee: $2.99 USD

Orders from $39.00 to $48.99 USD
Shipping Fee: Free Standard Shipping

Express Shipping

Orders from $0.00 to $48.99 USD
Shipping Fee: $5.99 USD

Orders of $49.00 USD or more
Shipping Fee: Free Express Shipping

All shipping charges are displayed in U.S. dollars (USD).

For orders between $39.00 and $48.99 USD, customers may generally see Free Standard Shipping and may also be offered Express Shipping for $5.99 USD where available.

For qualifying orders of $49.00 USD or more, Free Express Shipping is available where supported by the destination and carrier.

The shipping method displayed and selected at checkout will control the shipping charge for the order.

3. Order Processing and Delivery Estimates

Orders are prepared for shipment after successful payment authorization and order review.

Actual processing and delivery times may vary depending on:

  • Order volume;

  • Product availability;

  • Destination;

  • Carrier operations;

  • Weekends and public holidays;

  • Weather conditions;

  • Customs processing;

  • Address verification;

  • Local delivery conditions; and

  • Circumstances outside our reasonable control.

Where an estimated delivery window is available, it may be displayed during checkout, in your order confirmation, or in your shipment tracking information.

Any delivery estimate is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

Orders placed on weekends or public holidays may begin processing on the next applicable business day.

Order Processing Time: Within 24 hours.

Estimated U.S. Delivery Time: 5–12 business days after dispatch.

4. Shipping Confirmation and Tracking

When tracking information becomes available, we may send a shipment confirmation to the email address provided with your order.

The tracking information may include:

  • The carrier;

  • Tracking number;

  • Shipment status; and

  • Available delivery updates.

Tracking activity may not appear immediately after a shipping label is created. Carriers may require additional time to scan and update the shipment in their systems.

If your tracking information has not updated for an extended period or you believe your package may be delayed, please contact:

service@Cuisorb.com

Please include your order number when contacting us.

5. Shipping Address, Failed Delivery, and Lost Packages

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your:

  • Recipient name;

  • Street address;

  • Apartment or unit number;

  • City;

  • State or province;

  • Postal code;

  • Country; and

  • Telephone number

before submitting your order.

If you discover an address error, contact service@Cuisorb.com as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to a carrier.

If a shipment is returned because of an incorrect or incomplete address, refused delivery, failed delivery attempts, or another customer-related delivery issue, additional shipping charges may apply before reshipment.

If tracking indicates that a package has been delivered but you cannot locate it, please check the delivery location, household members, neighbors, and any carrier delivery notice before contacting us.

We may also ask you to contact the carrier directly as part of the investigation process.

6. Damaged, Incorrect, or Missing Shipments

If your order arrives damaged, contains an incorrect item, or appears to be missing an item, please contact us as soon as possible at:

service@Cuisorb.com

Please provide:

  • Your order number;

  • A description of the issue;

  • Photographs of the product;

  • Photographs of the shipping packaging and label, where applicable; and

  • Any other information reasonably requested to review the issue.

Please keep the product and original packaging until the matter has been reviewed.

Our customer service team will review the information provided and advise you of the available resolution.

7. Customs, Duties, Taxes, and Delivery Restrictions

Depending on the shipping destination, an order may be subject to customs processing, import duties, taxes, brokerage fees, or other government charges.

Where such charges apply and are not collected at checkout, they may be assessed by the destination country, carrier, customs authority, or other local authority.

Customers are responsible for complying with applicable import rules and restrictions for their destination.

Cuisorb cannot guarantee customs clearance times.

Customs inspections or regulatory requirements may cause delays that are outside our reasonable control.

If an order cannot legally or practically be delivered to a destination, we may cancel the affected order and issue any applicable refund in accordance with our store policies.

8. Returns, Customer Support, and Company Information

Cuisorb provides a 180-day return period beginning on the date you receive your order.

If you wish to request a return, contact:

service@Cuisorb.com

Please contact us before sending any product back.

After your request is reviewed, our customer service team will provide the applicable return instructions and, where necessary, the appropriate return address.

The return address for a specific order may be a warehouse or fulfillment address and may differ from our registered business address.

Customer Support

Email: service@Cuisorb.com
Phone: +86 13354657820
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

Company Information

Brand: Cuisorb
Website: Cuisorb.com
Operating Company: Shenzhen Tianzhu Network Technology Co., Ltd.
Responsible Person: Li Xudong
Registered Business Address: Room 1722, Huanan City Global Logistics Center, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong Province, China