Terms of service

Terms of Service

Last Updated: September 1, 2026

Welcome to Cuisorb.com.

These Terms of Service (“Terms”) govern your access to and use of Cuisorb.com, including all products, services, content, features, and purchases made through the website.

Cuisorb is operated by Shenzhen Xindadi Technology Co., Ltd.

Registered Business Address:
Room 415, Buildings 2 and 3, Building M-10, Industrial Zone, Maling Community, Yuehai Subdistrict, Nanshan District, Shenzhen, Guangdong Province, China

Email: service@Cuisorb.com
Phone: +86 13354657820
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT

By accessing or using Cuisorb.com, or by placing an order through the website, you agree to these Terms.

1. Use of the Website

You may use Cuisorb.com only for lawful personal or commercial shopping purposes consistent with these Terms.

You agree not to:

Use the website for unlawful, fraudulent, abusive, or deceptive purposes;
Interfere with the security or operation of the website;
Attempt to gain unauthorized access to accounts, systems, or data;
Introduce viruses, malicious code, or other harmful technology;
Copy, scrape, reproduce, or commercially exploit website content without authorization;
Misrepresent your identity or payment information;
Place fraudulent orders; or
Violate applicable laws or third-party rights.

We may restrict, suspend, or terminate access where we reasonably believe these Terms have been violated.

2. Products, Pricing, Orders, and Payments

Cuisorb offers kitchenware and kitchen lifestyle products through Cuisorb.com.

We make reasonable efforts to ensure that product descriptions, photographs, prices, dimensions, colors, materials, and other information are accurate.

However, minor differences may occur due to:

Photography;
Lighting;
Screen settings;
Manufacturing variations; or
Product updates.

All prices displayed for the U.S. market are shown in U.S. dollars (USD) unless otherwise stated.

We reserve the right to:

Update product information;
Change prices;
Correct typographical or pricing errors;
Limit quantities;
Refuse or cancel orders where reasonably necessary; or
Discontinue products.

An order is not necessarily accepted until payment has been successfully authorized and the order has entered processing.

If an order is cancelled after payment due to product unavailability, pricing error, fraud review, or another valid reason, any applicable refund will be issued according to the original payment method.

3. Shipping and Delivery

Shipping options and charges are shown at checkout.

Our current shipping rates are:

Standard Shipping

Orders from $1.00–$38.99 USD: $2.99 USD
Orders from $39.00–$48.99 USD: Free Standard Shipping

Express Shipping

Orders from $0.00–$48.99 USD: $5.99 USD
Orders of $49.00 USD or more: Free Express Shipping

Delivery availability depends on the shipping address entered at checkout.

Order Processing Time: Within 24 hours.

Estimated U.S. Delivery Time: 5–12 business days after dispatch.

Processing and delivery times may vary due to:

Destination;
Product availability;
Carrier operations;
Weekends;
Public holidays;
Weather;
Customs procedures; or
Other circumstances outside our reasonable control.

Any delivery date or delivery window shown at checkout or in tracking information is an estimate unless expressly stated otherwise.

Customers are responsible for providing complete and accurate shipping information.

For full shipping details, please review our Shipping Policy.

4. Returns and Refunds

Cuisorb provides a 180-day return period beginning on the date you receive your order.

To request a return, contact:

service@Cuisorb.com

within 180 days of delivery.

Please do not send any product back without first contacting our customer service team.

Eligible returns may require:

The applicable order number;
Proof of purchase;
The returned product and included components; and
Photographs or additional information where appropriate.

The return address provided for a specific order may be a warehouse or fulfillment address and may differ from our registered business address.

Approved refunds are generally returned to the original payment method.

After processing, banks or payment providers may require additional time before the refund appears in your account.

Please review our Return & Refund Policy for full eligibility requirements, exclusions, procedures, and refund details.

5. Intellectual Property

All content available through Cuisorb.com, including where applicable:

Brand names;
Logos;
Product names;
Website design;
Text;
Graphics;
Photographs;
Videos;
Icons;
Layouts; and
Other website materials

is owned by, licensed to, or lawfully used by Cuisorb or Shenzhen Xindadi Technology Co., Ltd., unless otherwise indicated.

You may not reproduce, distribute, modify, publish, sell, license, or commercially exploit website content without prior authorization or another lawful basis.

Nothing in these Terms grants you ownership of any intellectual property displayed on Cuisorb.com.

6. Third-Party Services, Website Availability, and Disclaimers

Cuisorb.com may rely on third-party service providers, including:

Shopify;
Payment processors;
Shipping carriers;
Fulfillment providers;
Analytics services; and
Other technical service providers.

We are not responsible for interruptions or failures caused by independent third-party systems beyond our reasonable control.

We do not guarantee that the website will always be:

Uninterrupted;
Error-free;
Completely secure; or
Available at all times.

To the extent permitted by applicable law, products and website services are provided subject to the descriptions, warranties, and legal rights expressly provided on the website or required by law.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded under applicable consumer-protection laws.

7. Limitation of Liability and Indemnification

To the maximum extent permitted by applicable law, Cuisorb and Shenzhen Xindadi Technology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from the use of Cuisorb.com or products purchased through the website where such liability may legally be limited.

This may include losses arising from:

Website interruptions;
Unauthorized third-party activity;
Carrier delays;
Inaccurate information supplied by a customer; or
Circumstances outside our reasonable control.

These limitations do not apply where liability cannot legally be excluded or limited.

You agree to be responsible for losses or claims resulting from your unlawful use of Cuisorb.com, your violation of these Terms, or your infringement of third-party rights, to the extent permitted by applicable law.

8. Governing Terms, Customer Support, and Company Information

These Terms shall be interpreted and applied in accordance with applicable law.

Where legally permitted, disputes involving Shenzhen Xindadi Technology Co., Ltd. may be brought before a competent court having jurisdiction over the company or the relevant transaction.

Nothing in these Terms limits any mandatory consumer rights or mandatory jurisdictional protections that apply to you under the laws of your state, country, or region.

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

We may update these Terms from time to time. The revised version will be posted on Cuisorb.com with an updated “Last Updated” date.

Customer Support

Email: service@Cuisorb.com
Phone: +86 13354657820
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT