Return & Refund Policy
Return & Refund Policy
Last Updated: September 1, 2026
Thank you for shopping with Cuisorb.
This Return & Refund Policy explains the conditions, procedures, and timelines that apply to returns and refunds for purchases made through Cuisorb.com.
Cuisorb is operated by Shenzhen Tianzhu Network Technology Co., Ltd.
Registered Business Address:
Room 1722, Huanan City Global Logistics Center, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong Province, China
Email: service@Cuisorb.com
Phone: +86 13354657820
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
1. 180-Day Return Window
Cuisorb offers a 180-day return period beginning on the date you receive your order.
To be eligible for return consideration, you must contact us within 180 days of delivery.
Return requests submitted after the 180-day return period may not be accepted unless otherwise required by applicable law.
To begin a return request, contact:
Please include your order number and a brief explanation of the reason for the return.
2. Return Eligibility
To qualify for a return, the item should generally:
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Be returned in an appropriate condition;
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Include the original product and included components;
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Include proof of purchase or the applicable order number; and
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Not be materially damaged through misuse, improper handling, or unauthorized modification.
Depending on the reason for the return, we may request photographs or other information before authorizing the return.
Please do not send any item back without first contacting our customer service team.
Unauthorized returns may delay processing or may not be accepted.
3. Return Process and Return Address
To request a return:
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Contact service@Cuisorb.com within 180 days of receiving your order.
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Provide your order number and reason for the return.
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Provide photographs or supporting information if requested.
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Wait for return instructions from our customer service team.
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Send the item to the return address provided in those instructions.
The return address for a specific order may be a warehouse or fulfillment address and may differ from our registered business address.
Do not send returns directly to our registered business address unless our customer service team specifically instructs you to do so.
4. Return Shipping Costs
Return shipping responsibility depends on the reason for the return.
If the return is due to a product that is damaged, defective, incorrect, or materially different from what was ordered, Cuisorb may provide an appropriate return solution after reviewing the issue.
If the return is for reasons unrelated to an error on our part, such as a change of mind or preference, return shipping costs may be the customer's responsibility unless otherwise stated or required by applicable law.
Any applicable return-shipping instructions will be provided by our customer service team.
Original shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.
5. Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible at:
Please provide:
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Your order number;
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A description of the issue;
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Photographs of the item;
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Photographs of the packaging and shipping label, where applicable; and
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Any other information reasonably requested to review the issue.
Please retain the affected product and packaging until your request has been reviewed.
After review, we will advise you of the appropriate resolution, which may include replacement, refund, or another suitable remedy.
6. Refunds
Once an authorized return is received and reviewed, we will notify you of the refund status.
If approved, the refund will generally be issued to the original payment method used for the order.
After the refund is processed by us, your bank, card issuer, or payment provider may require additional time to post the funds to your account.
Refunds typically require 5–10 business days to appear after processing, depending on the payment provider and financial institution.
Shipping fees, return-shipping fees, or other charges may be excluded from the refund where permitted and applicable.
7. Non-Returnable or Restricted Items
Certain products or situations may not qualify for return where applicable.
Examples may include:
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Items that have been materially used, damaged, or altered after delivery;
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Items returned without authorization;
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Items missing essential parts or components;
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Personalized or custom-made products, if offered;
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Gift cards, if offered;
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Items that cannot legally or safely be returned; or
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Other items identified as final sale before purchase.
This section does not limit any rights you may have under applicable consumer-protection law.
If you are unsure whether an item is eligible for return, contact service@Cuisorb.com before sending it back.
8. Shipping Rates, Customer Support, and Company Information
For consistency across Cuisorb.com, our current shipping rates are:
Standard Shipping
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$1.00–$38.99 USD: $2.99 USD
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$39.00–$48.99 USD: Free Standard Shipping
Express Shipping
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$0.00–$48.99 USD: $5.99 USD
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$49.00 USD and above: Free Express Shipping
Our return period remains 180 days from the date you receive your order, regardless of the shipping method selected at checkout.
Customer Support
Email: service@Cuisorb.com
Phone: +86 13354657820
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM PDT
Company Information
Brand: Cuisorb
Website: Cuisorb.com
Operating Company: Shenzhen Tianzhu Network Technology Co., Ltd.
Responsible Person: Li Xudong
Registered Business Address: Room 1722, Huanan City Global Logistics Center, No. 1 Huanan Avenue, Hehua Community, Pinghu Subdistrict, Longgang District, Shenzhen, Guangdong Province, China